





Interstate Ford Collision Center
Interstate Collision Center in Miamisburg specializes in providing top-tier auto body and collision repair services across all makes and models, emphasizing a commitment to safety and quality. Their certified technicians, equipped with advanced tools and technology, ensure certified auto repairs that maintain the structural integrity of vehicles. Known for their thorough approach, they utilize eco-friendly materials and original manufacturer parts, particularly for Ford vehicles. This dedication to excellence and environmental responsibility makes them a trusted choice for collision repair in the Cincinnati area.
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Business Reviews
Google Reviews
Based on 32 reviews
Yelp Reviews
Based on 1 reviews
What customers liked
Professional
6 mentionsCustomers consistently praise the professionalism of the staff, particularly in handling repairs and customer interactions.
Great customer service
6 mentionsThe staff is frequently described as friendly and attentive, providing strong support throughout the repair process.
Good communication
4 mentionsMany reviewers appreciated being kept informed about the status of their repairs and the processes involved.
What could be improved
Long wait times
4 mentionsSeveral customers voiced frustration about the lengthy wait for repairs, sometimes extending to a month or more.
Poor phone communication
3 mentionsNumerous reviews mentioned difficulties in reaching the shop by phone, which led to frustration for several customers.
Latest Customer Reviews
Nolan Kramer
a day ago
Back in January, my wife was in a minor accident—she was rear-ended, causing her car to spin out. My wife and I took the car to the Ford Collision Center in Miamisburg that same day, and they provided an estimate on the spot. Unfortunately, the other driver's insurance claims department was extremely unhelpful, but Chris Brown at Ford was a true lifesaver throughout the entire process. This was her first accident, and the process was long and stressful. However, Chris was incredibly kind, patient, and understanding. He kept us informed every step of the way, clearly explaining any issues he encountered. When insurance refused to cover certain necessary repairs related to potential safety risks, Chris went above and beyond—advocating for us and ensuring progress wasn’t delayed. This includes getting on a 3-way call with claims to ensure correct actions were done. Toward the end of the process, insurance refused to cover a final diagnostic test to confirm the car’s safety. Chris and his team firmly stood by their commitment to customer safety, refusing to release the vehicle until they were confident it was in a safe condition—regardless of insurance coverage. They even performed the final diagnostic free of charge to guarantee my safety. This team truly went above and beyond, turning a frustrating situation into a positive experience. I can’t thank them enough for their dedication and hard work. If you ever find yourself in need of collision repairs, I HIGHLY recommend the Ford Collision Center in Miamisburg.
Dawn Lewis
2 months ago
Jason and Chris have saved me twice now. They do amaze work and helped me out in a jam. I would highly recommend them to family, friends, or anyone that needs body work!
Joe Jones
4 months ago
Everytime I call, no one answers the phone. What kind of business dose this. I have my mustang at the body shop and trying to get ahold of someone there for some questions and no answer. I'm hour and a half away so I just can't run over there. Seriously thinking of going to get my mustang and taking it to my own body guy.
Sally White
6 months ago
They will fix your car but it will probably take a month or two oh and also don’t forget they won’t answer the phone or communicate. And the car still might not be done after that month or two.
J N
8 months ago
I was involved in a front end collision and Interstate Ford fixed my vehicle quickly and beautifully. You can’t even tell my vehicle was involved in a crash. Love this place!
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