Best Car Window TintingRenfro Glass Inc

Good, friendly service & prices

Great person and fabulous work

They always take care of the customers. My family will never go anywhere else!!

Very pleasant staff & friendly folks.Job is well done too. Highly recommend it.

I’m satisfied with the work that was done, but I did not appreciate the lack of professionalism that was shown afterwards. I had my glass replaced through my insurance company. The auto glass department uses a 3rd party company when a claim is filed and that company dispatches your claim to the local company that you choose during the claim process. While filing the claim, it was stated to me that my deductible would be waved. Somewhere along the way this information was incorrectly stated to me, and I’m guessing was also not on the paperwork received by Renfro. It should have been standard policy for the person receiving the dispatch to ensure that my deductible was not owed and to communicate that with me when they called to set up the appointment. Fast forward to today, the work is complete and I’m at home when I get a panicked call from someone stating that I need to pay my deductible. I start explaining that I need to double check against what I was told and she cuts me off stating “it’s $500, I can show you”. I reiterated that I needed to check with my insurance before I just pay it and she yells into the phone that she could get fired for this. While m on the phone with my insurance, not even 5 minutes later someone else calls me and leaves a voice message threatening they’d “hate to have to confiscate the glass”. I’m sorry, but you would’ve been on the hook for it and you wouldn’t have been confiscating anything from me. Once I confirmed with my insurance what the mixup was, I did pay and I have no issue paying what was owed, but let me be clear- do not ever call somebody and leave a threatening message on their voicemail when the liability for mixing up the payment details lies on you. If I were a bad person, I definitely could’ve blocked the number and let you send it to collections where it would’ve been disputed. When someone is trying to do the right thing, give them a chance to do that.